Open to senior CS & product roles
Senior Enterprise Customer Success Manager · Healthcare SaaS
Salt Lake City, Utah
Hey, I'm Cameron. I manage a $750K+ ARR portfolio of enterprise healthcare clients, running QBRs with DSO leadership and owning renewals, adoption, and escalations end to end. On the side I build and ship my own tools with Claude, and it turns out shipping your own products is the best product training there is. I'm a customer success leader with a product brain I can't switch off. Look around, or ask the chatbot below anything about my work.
$750K+ ARR portfolio. QBRs with DSO leadership. Renewal risk mitigation at the enterprise level.
Led CS AI adoption with RevOps at work. Built and shipped 3 tools with Claude on my own time — two running live on the Claude API.
Designed onboarding and ops workflows for healthcare offices. 40% service time reduction at prior role.
PM bootcamp trained (Fullstack Academy). I turn customer pain into structured problem statements, feature requests, and roadmap input product teams can act on.
Proven strategic thinker who backs it up with work ethic.
— Direct Manager, Swell CX
Utah waterfowl hunters burn hours cross-checking weather, water levels, and migration reports across half a dozen sites. DuckScout pulls it all into a single 0–100 location score and texts you when conditions hit your threshold.
Recruiters have questions; a static page can't answer them. This is a virtual me, grounded in a curated bio library with guardrails against making things up, so it answers about my background and work style without going off script.
AI drafts usually sound like AI. Writing Vault is a Claude-powered workspace that runs on a detailed voice guide, with rules for tone, structure, and banned phrasing, plus modes for public, investor, team, and customer audiences. Every draft reads like me.
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On what it actually means to build with AI at work — and why the competitive threat isn't the software, it's the person on the next team who started automating six months ago.
If you're hiring for senior customer success or product roles, I'd love to hear what you're building.
